Contact information
Contact Information
Thank you for visiting Leno De Kada. If you have a question about an order, product, delivery, return, refund, warranty claim, or anything else, please contact us using the details below.
Store Details
Business Name: Leno De Kada
Website: lenodekada.shop
Email: team@lenodekada.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia, Australia
Customer Service Hours
Monday to Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed
We aim to respond to customer enquiries as soon as possible during business hours.
Email Support
For customer support, please email us at:
When contacting us, please include as much detail as possible so we can help you quickly.
For order-related enquiries, please include:
-
Your order number
-
The email address used at checkout
-
A clear description of your question or issue
-
Photos or videos if your enquiry relates to a damaged, defective, incorrect, or warranty-related item
Order Tracking
If you are waiting for your order, please check your tracking information first.
Once your order has shipped, you will receive a shipping confirmation email with tracking details where available. You can also visit our order tracking page on our website to check the status of your delivery.
If your tracking has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us and we will help investigate the issue.
Returns, Refunds, and Warranty Claims
For return, refund, cancellation, damaged item, incorrect item, lost order, or warranty enquiries, please contact us at:
Please do not send any items back before contacting us first. If your return is approved, we will provide the correct return instructions and return address. The return address may be different from our business address.
Product Questions
If you have a question about a lighting product, please contact us before placing your order.
This is especially important if you are unsure about:
-
Voltage
-
Plug type
-
Power supply requirements
-
Bulb requirements
-
Product dimensions
-
Indoor or outdoor suitability
-
Installation requirements
We are happy to help you check whether a product is suitable for your location and intended use.
Response Times
We aim to respond to enquiries as soon as possible during business hours.
Response times may be longer during weekends, public holidays, busy periods, or when we need to investigate an order issue with a carrier, supplier, fulfilment partner, or logistics provider.
Thank you for choosing Leno De Kada.