Privacy Policy

Last updated: 30/06/2026

This Privacy Policy describes how Leno De Kada (“we”, “us”, “our”, or the “Website”) collects, uses, stores, and shares your personal information when you visit lenodekada.shop, use our services, make a purchase, contact us, or otherwise interact with us.

For the purpose of this Privacy Policy, “you” and “your” refer to you as a customer, website visitor, or any other individual whose personal information we collect or process.

Please read this Privacy Policy carefully.

Geographic Scope of Our Services

Leno De Kada sells lighting products to customers in Australia, New Zealand, the United States, Canada, and the United Kingdom.

If you access our website from outside these regions, please note that our products, shipping options, customer support, and services may not be intended or available for your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations, or how we handle personal information.

When we update this Privacy Policy, we will post the updated version on our website and revise the “Last updated” date above.

How We Collect and Use Personal Information

To provide our services, we may collect personal information from you when you:

• Visit or browse our website

• Place an order

• Create or use a customer account

• Contact us by email, phone, contact form, or other support channel

• Subscribe to marketing communications

• Interact with our advertisements, emails, or social media pages

• Request a return, refund, warranty claim, or order support

The type of information we collect depends on how you interact with us.

Personal Information We Collect

Personal information means information that identifies you, relates to you, or could reasonably be linked to you.

Information You Provide to Us

We may collect information you provide directly, including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Payment confirmation details

• Account login details, if you create an account

• Messages, enquiries, reviews, or support requests you send to us

• Photos or videos you provide for returns, refunds, damaged items, or warranty claims

You may choose not to provide certain information, but this may prevent us from processing your order, responding to your enquiry, or providing certain services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies, including:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on our website

• Referring website or search terms

• Shopping activity, such as products viewed or added to cart

• Technical information about how you interact with our website

Information from Third Parties

We may receive personal information from third parties that help us operate our store, including:

• Shopify and other website service providers

• Payment processors

• Shipping and logistics providers

• Email, marketing, and advertising platforms

• Analytics providers

• Fraud prevention and security providers

• Customer support tools

We handle information received from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to operate our business and provide our services, including to:

• Process and fulfil orders

• Confirm payments

• Arrange shipping and delivery

• Provide order updates and tracking information

• Respond to customer enquiries

• Manage returns, refunds, cancellations, and warranty claims

• Create and manage customer accounts

• Improve our website, products, and services

• Send marketing communications, where permitted by law or with your consent

• Personalise your shopping experience

• Prevent fraud, abuse, security issues, and unauthorised transactions

• Comply with legal, tax, accounting, and regulatory obligations

• Protect our rights, property, customers, and business

For customers in regions where a legal basis is required, we may process personal information based on reasons such as fulfilling our contract with you, complying with legal obligations, your consent, and our legitimate business interests.

Marketing Communications

If you subscribe to our marketing emails or otherwise agree to receive marketing from us, we may use your contact details to send you updates, offers, product information, or promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

Please note that even if you unsubscribe from marketing communications, we may still send you non-marketing messages, such as order confirmations, shipping updates, return updates, refund notifications, warranty communications, or important service messages.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Keep the website functioning properly

• Remember your preferences

• Keep items in your cart

• Understand how visitors use our website

• Improve website performance

• Measure advertising performance

• Show relevant content or advertisements

Our website is powered by Shopify. You can find more information about Shopify’s use of cookies by visiting Shopify’s Cookie Policy.

Third-party services, such as analytics, advertising, payment, and security providers, may also use cookies or similar technologies.

You can usually control or disable cookies through your browser settings. However, blocking cookies may affect how our website works and may prevent some features from functioning properly.

Sharing Personal Information

We may share your personal information with trusted third parties where necessary to provide our services, operate our business, comply with the law, or protect our rights.

This may include sharing information with:

• Shopify and website hosting providers

• Payment processors

• Shipping, courier, logistics, and fulfilment partners

• Email and customer support providers

• Marketing and advertising platforms

• Analytics providers

• Fraud prevention and security providers

• Professional advisers, such as accountants or legal advisers

• Government, regulatory, or law enforcement bodies where required by law

We do not sell your personal information in the ordinary meaning of the word.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, platforms, or services.

If you click a third-party link, you may leave our website. We are not responsible for the privacy practices, content, security, or accuracy of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Payment Information

Payments on our website are processed by third-party payment providers.

We do not directly store your full credit card or payment card details. Payment information is handled securely by the relevant payment provider according to their own privacy and security practices.

Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Please avoid sending sensitive information to us through unsecured channels.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, prevent fraud, process returns and warranties, and maintain business records.

The length of time we keep information may depend on the type of information, the reason it was collected, and any legal or operational requirements that apply.

International Data Transfers

Because we use third-party service providers, your personal information may be stored, transferred, or processed in countries outside your country of residence.

These countries may have privacy laws that are different from those in your location. Where required, we take reasonable steps to ensure your personal information is handled appropriately.

Your Privacy Rights

Depending on your country or region, you may have certain rights in relation to your personal information.

These may include the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent where processing is based on consent

• Object to certain uses of your personal information

• Request restriction of processing

• Request a copy of your personal information

• Make a complaint to a relevant privacy or data protection authority

These rights may be subject to legal limits or exceptions.

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your country or region.

Contact Information

For questions about this Privacy Policy, or to make a privacy request, please contact us at:

Store Name: Leno De Kada
Website: lenodekada.shop
Email: team@lenodekada.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia, Australia

Thank you for choosing Leno De Kada.