Shipping Policy

Last updated: 30/06/2026

Thank you for shopping with Leno De Kada. We are committed to providing clear and transparent shipping information so you know what to expect when placing an order with us.

This Shipping Policy applies to eligible orders placed through lenodekada.shop.

Shipping Regions

Leno De Kada currently ships to customers in the following countries:

• Australia

• New Zealand

• United States

• Canada

• United Kingdom

If you are located outside these regions, our shipping services may not be available for your location.

Free Shipping

We offer free shipping on all orders to Australia, New Zealand, the United States, Canada, and the United Kingdom.

No minimum purchase amount is required.

Order Processing Time

Orders are usually processed within 1–2 business days.

Business days are Monday to Friday and do not include weekends or public holidays.

Orders placed outside business hours, on weekends, or on public holidays will usually begin processing on the next business day.

Estimated Delivery Times

Our estimated delivery times are:

Country	Processing Time	Transit Time	Estimated Total Delivery Time
Australia	1–2 business days	6–15 business days	7–17 business days
New Zealand	1–2 business days	6–15 business days	7–17 business days
United States	1–2 business days	6–15 business days	7–17 business days
Canada	1–2 business days	6–15 business days	7–17 business days
United Kingdom	1–2 business days	6–15 business days	7–17 business days

These timeframes are estimates only. Delivery times may vary depending on your location, the carrier, customs processing, public holidays, supplier processing, fulfilment delays, or circumstances outside our control.

Shipping Carriers

We work with a range of trusted shipping, courier, postal, logistics, supplier, and fulfilment partners to deliver orders.

The carrier used for your order may depend on your location, the product ordered, the shipping route, and the fulfilment partner handling your item.

Supplier and Fulfilment Partner Shipping

Some products may be shipped directly from our suppliers or fulfilment partners.

This helps us offer a wider range of lighting products and keep shipping free for customers in our supported regions.

Because some orders may be fulfilled by different partners, items in the same order may occasionally arrive in separate packages or at different times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

You can use the tracking number provided in your email or visit our order tracking page on our website to check the status of your delivery.

Please allow some time for tracking information to update after your order has been dispatched.

Customs, Duties, and Import Taxes

For international orders, customs duties, taxes, import fees, or other local charges may apply depending on your country’s rules and the value of your order.

Any applicable customs duties, taxes, import fees, or local charges are the responsibility of the customer unless they are clearly included or stated otherwise at checkout.

Leno De Kada is not responsible for delays caused by customs processing or customs inspections.

PO Boxes and Parcel Lockers

We may be able to ship to PO boxes, parcel lockers, or similar delivery locations where supported by the carrier.

However, some orders may require a physical residential or business address, depending on the product, carrier, or fulfilment partner.

If a PO box, parcel locker, or similar address cannot be used for your order, we may contact you to request an alternative shipping address.

Incorrect or Incomplete Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you enter an incorrect or incomplete shipping address, please contact us as soon as possible at team@lenodekada.shop.

We will do our best to update the address if your order has not yet been processed or shipped. However, once an order has been processed, packed, shipped, or sent to a fulfilment partner, we may no longer be able to change the delivery address.

Leno De Kada is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

Additional shipping fees may apply if an order needs to be resent due to an incorrect or incomplete address.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can sometimes occur.

Delivery may be delayed due to:

• Carrier delays

• Customs processing

• Public holidays

• Weather events

• High order volumes

• Supplier or fulfilment partner delays

• Incorrect or incomplete shipping details

• Circumstances outside our control

If your order is significantly delayed or your tracking has not updated for an extended period, please contact us and we will help investigate the issue.

Lost or Never Arrived Orders

If your order has not arrived within the estimated delivery timeframe, or if tracking shows no movement for an extended period, please contact us at team@lenodekada.shop with your order number.

We will investigate the issue with the relevant carrier, supplier, fulfilment partner, or logistics provider.

If your order is confirmed as lost or cannot be delivered after investigation, we will offer a suitable resolution. This may include a replacement, refund, or another reasonable solution depending on the situation.

Failed Delivery Attempts

If a carrier attempts delivery and the order cannot be delivered, you may need to follow the carrier’s instructions to arrange redelivery or collection.

If an order is returned to sender due to failed delivery attempts, refusal of delivery, or an incorrect address, we may contact you to arrange the next steps.

Additional shipping fees may apply if the order needs to be resent.

Damaged Items During Delivery

If your item arrives damaged, please contact us within 14 days of delivery at team@lenodekada.shop.

Please include your order number, a description of the issue, and clear photos or videos of the damaged item and packaging.

Damaged, defective, incorrect, or warranty-related items are handled in accordance with our Returns & Refund Policy.

Business Hours

Our customer service hours are:

Monday to Friday: 9:00am – 5:00pm AWST
Saturday, Sunday & Public Holidays: Closed

We aim to respond to customer enquiries as soon as possible during business hours.

Contact Us

For shipping, delivery, tracking, or order enquiries, please contact us at:

Business Name: Leno De Kada
Website: lenodekada.shop
Email: team@lenodekada.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia, Australia

Thank you for choosing Leno De Kada.