Returns & Refund Policy

Last updated: 30/06/2026

Thank you for shopping with Leno De Kada. We want you to feel confident when placing an order with us, so please read this Returns & Refund Policy carefully before making a purchase.

This policy applies to eligible purchases made through lenodekada.shop, unless an item is clearly marked as non-returnable, clearance, final sale, custom, or personalised.

Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused

• Uninstalled

• Undamaged

• In its original packaging

• In a clean and resalable condition

• Returned with all included parts, accessories, manuals, fixtures, fittings, and packaging materials where applicable

• Accompanied by proof of purchase

We reserve the right to refuse returns that are used, damaged, incomplete, altered, installed, misused, or not in a clean and resalable condition.

How to Start a Return

To start a return, please contact us at:

Email: team@lenodekada.shop
Phone: +61 0499 053 358

Please include:

• Your order number

• The item you would like to return

• The reason for the return

• Photos or videos if the item is damaged, defective, incorrect, or affected by a warranty issue

Please do not send any items back before contacting us. Items sent back without first requesting a return may not be accepted.

If your return is approved, we will provide return instructions and the correct return address. The return address may be different from our business address, supplier address, or fulfilment address.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, uninstalled, undamaged, in its original packaging, and in a clean and resalable condition.

For change-of-mind returns:

• The customer is responsible for the return shipping cost.

• Original shipping costs, if any, are non-refundable unless required by law.

• Refunds will only be processed after the returned item has been received and inspected.

• We recommend using a trackable shipping method when returning an item.

We do not charge a restocking fee for approved returns.

Sale Items

We do not accept change-of-mind returns on sale, discounted, clearance, or final sale items.

This does not affect your rights under applicable consumer protection laws. If a sale item is faulty, damaged, incorrect, unsafe, or not as described, please contact us so we can provide an appropriate solution.

Voltage, Plug Type, and Electrical Compatibility

Leno De Kada sells lighting products to customers in Australia, New Zealand, the United States, Canada, and the United Kingdom.

Before placing an order, please check the product page carefully for details such as:

• Voltage

• Plug type

• Power supply requirements

• Bulb requirements

• Indoor or outdoor suitability

• Installation requirements

• Product dimensions and specifications

Some lighting products may not be suitable for every country, outlet type, voltage, electrical setup, or intended use.

If a product was accurately described before purchase and is returned because it is not suitable for the customer’s local voltage, plug type, outlet type, installation setup, or intended use, the return may be treated as a change-of-mind return. In that case, the customer is responsible for the return shipping cost.

This does not limit your rights if an item is faulty, damaged, incorrectly supplied, unsafe, or not as described.

If you are unsure whether a product is suitable for your country, outlet, or electrical setup, please contact us before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective, incorrect, or missing parts.

Please contact us within 14 days of delivery so we can review the issue quickly.

To report a damaged, defective, or incorrect item, please contact us at:

Email: team@lenodekada.shop
Phone: +61 0499 053 358

Please include:

• Your order number

• A clear description of the issue

• Clear photos or videos showing the problem

• Photos of the packaging, where relevant

• Photos of the product label, plug, cord, or affected part, where relevant

If the item is confirmed to be damaged, defective, incorrect, or covered under our warranty, Leno De Kada will offer a suitable resolution. This may include a replacement, repair, refund, return shipping support, or another reasonable solution depending on the issue.

For confirmed damaged, defective, incorrect, or warranty-related items, Leno De Kada will cover the reasonable cost of return shipping where a return is required, or provide another suitable solution.

One-Year Warranty

Leno De Kada provides a one-year warranty on eligible lighting products from the date of delivery.

This warranty covers eligible product faults, defects, or issues caused by manufacturing faults under normal household use.

The warranty does not cover:

• Damage caused by misuse, accidents, neglect, or improper care

• Damage caused by incorrect installation

• Damage caused by incorrect voltage, unsuitable power supply, or failure to follow product instructions

• Damage caused by modifications, alterations, or unauthorised repairs

• Damage caused by water exposure unless the product is clearly marked as suitable for wet areas or outdoor use

• Damage caused by outdoor use unless the product is clearly marked as suitable for outdoor use

• Normal wear and tear

• Cosmetic changes that do not affect the function of the product

• Damage caused after delivery by the customer, installer, or third party

To make a warranty claim, please contact us at:

Email: team@lenodekada.shop
Phone: +61 0499 053 358

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the fault or defect

• Any relevant photos of the packaging, product label, plug, cord, installation area, or affected part

If your warranty claim is approved, Leno De Kada may offer a suitable resolution, which may include a replacement, repair, refund, or another remedy where appropriate.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

For change-of-mind returns, the customer is responsible for the return shipping cost.

For damaged, defective, incorrect, warranty-related, or confirmed issue-related returns, Leno De Kada will cover the reasonable return shipping cost where a return is required, or provide another suitable solution.

We recommend using a trackable shipping method when sending items back to us. Leno De Kada is not responsible for return packages that are lost, delayed, or delivered to the wrong address because the customer used an incorrect address or non-trackable shipping method.

Lost, Delayed, or Never Arrived Orders

If your order is significantly delayed, your tracking has not updated for an extended period, or your order has not arrived, please contact us with your order number.

We will investigate the issue with the relevant carrier, supplier, fulfilment partner, or logistics provider.

If your order is confirmed lost or cannot be delivered after investigation, we will offer a suitable resolution, which may include a replacement, refund, or another reasonable solution.

Non-Returnable Items

We do not accept returns for:

• Used items

• Installed items

• Items damaged by the customer

• Items that have been altered, modified, or misused

• Items not in clean and resalable condition

• Items returned without approval

• Clearance or final sale items

• Gift cards

• Custom or personalised items, if applicable

Clearance or final sale items will be clearly stated as such at the time of purchase.

This does not limit any rights you may have under applicable consumer protection laws if an item is faulty, damaged, unsafe, or not as described.

Exchanges

We do not offer direct exchanges.

If you would like a different item, colour, style, or variant, you may return your eligible item in accordance with this policy and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please remember that your bank, card provider, or payment provider may take additional time to process and make the funds available in your account.

We do not issue refunds to a different payment method.

If more than 15 business days have passed since your refund was approved, please contact us at team@lenodekada.shop.

Original shipping costs, if any, are non-refundable unless the return is due to a damaged, defective, incorrect, warranty-related, or confirmed lost item.

Order Cancellations

If you need to cancel an order, please contact us at:

Email: team@lenodekada.shop
Phone: +61 0499 053 358

Please contact us within 12 hours of purchase.

We will do our best to cancel the order before it is processed, packed, shipped, or sent to our fulfilment partner.

Cancellation requests are not guaranteed. Once an order has been processed, packed, shipped, or sent to our fulfilment partner, it may no longer be possible to cancel or modify the order.

If your order has already shipped, you may request a return after receiving the item, subject to this policy.

Contact Us

For return, refund, warranty, cancellation, or order enquiries, please contact us at:

Business Name: Leno De Kada
Website: lenodekada.shop
Email: team@lenodekada.shop
Phone: +61 0499 053 358
Address: 8 Bateman Street, Mosman Park, Western Australia, Australia